“Request for quote” feature for customer to contact Operations team directly for quotation on prospect.
Detailed prospect creation and managed sample product delivery
Effective tracking from order inquiry to shipment and delivery
Order status tracking through integration with Proctore
Automated alert mechanism for sample approval
Enhanced payment and C form collection tracking
Product price quote SMS
“Sample Product” delivery due alert
Prospect follow up and conversion alert
Operations team can initiate order creation
Improved Customer Satisfaction
Focusing more on understanding the value of a particular customer during entire life cycle of orders
Structured and complete customer information and unique identification
Comprehensive customer management through all communication channels (telephone, e-mail, follow ups)
Ensuring customer needs through right data collection and follow ups after product delivery
Larger emphasis on customer retention through feedbacks
Planning product cross-marketing strategies based on projections
Rationalisation of operations saving time and money
Decreased cost of customer acquisition
Data helps to correctly identify target audience and to focus marketing efforts on that particular niche.
Analyses current customer service practices which can be used to pinpoint shortcomings and areas that need improvement. Better customer service will ultimately result in a higher sales volume.
Employees can access important information quickly and process and can be automated.
Better and more accurate data
Analytics and reporting allows the sales, marketing and customer service teams to work together and introduce improvements.
Application will manage data and security allows to control access to certain data and features to based on user roles.